Refund policy

Returns Policy
Our policy allows you to request a return within 14 days of delivery. Unfortunately, we cannot accept returns beyond 14 days from delivery, and no refunds or exchanges will be provided past this period.

To qualify for a return:

  • The item must be unused and in the same condition as when you received it.
  • The item must be in its original packaging.
  • You must provide a receipt or proof of purchase.

Return Process

  1. Email us at hello@madebypaatch.com to initiate your return.
  2. Once your return is approved, mail your item to:
    1 Daybrook Road, London, SW19 3DJ, United Kingdom

Refunds
Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original payment method within 5-10 business days. 

Late or Missing Refunds
If you have not received your refund:

  1. Check your bank account and contact your credit card provider, as processing times can vary.
  2. Contact your bank if there are further delays.

If you still have not received your refund after completing these steps, please email us at hello@madebypaatch.com.

Non-Refundable Items

  • Sale items are non-refundable and cannot be returned for a refund.

Exchanges
We only replace items that are defective or damaged. If you need an exchange, please contact us at hello@madebypaatch.com and mail your item to the address above.

Return Shipping

  • Customers are responsible for return shipping costs, which are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund amount.

For items valued over £30, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.